HOME ABOUT US FIND A STOCKIST BLOG CONTACT US SHOP ONLINE
Login / Register
International Customers Apply For a Trade Account

Shipping Information

Shipping Information

Shipping Information

  1. Delivery
    • Delivery Costs.
      • The cost of your delivery will be displayed to you at checkout. These costs are based on a variety of factors including: location, size, weight, speed and means of delivery. We endeavour to keep our costs as competitive as possible.
      • Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.
      • Please allow for up to 3-5 working days for delivery following the dispatch of your order.
    • Courier Services.
      • Depending on your order it may be delivered by one of our partner courier services. If this is the case your order details, including a contact phone number, will be passed to this service for the purpose of fulfilling your order delivery.
    • If you’re not home.
      • If no one is available to receive the order our courier may leave your item in safe place. Otherwise you will receive either a note asking you to rearrange delivery or, for larger items, we will call you to rearrange delivery.
    • If you do not rearrange delivery.
      • If you do not collect your ordered items/rearrange delivery we may charge you for further delivery/storage costs. If at this point you are still unable to accept delivery and every available effort has been made to fulfil the order, then we may end the contract. At this point we will refund the cost of your goods and may pursue compensation from you to cover our delivery costs.
    • Your Rights.
      • You have the right to end this contract should we refuse to deliver the goods, if we deliver out with a specifically agreed essential delivery window.
    • Supply Suspension. We reserve the right to pause indefinitely the delivery of goods that:
      • Are affected by changing laws and regulations
      • Are affected by defect, technical flaws/changes and or problems
      • Are affected by any quality issues
      • If this is the case, you will receive a full refund as soon as possible.
      • We are not responsible for delays outside of our control. If the supply of your order is delayed by an event out with our control we will contact you as soon as possible to let you know.
    • Stock Levels.
      • The website should reflect our stock accurately. Should an error occur and your chosen item is out of stock we will inform you as soon as possible.
  2. COVID-19
    • Unexpected Changes.
      • Due to the ongoing supply chain issues exacerbated by the COVID-19 Pandemic some of our products may experience unexpectedly long lead times, delayed delivery, and fluctuating stock levels. We will endeavour to make sure only the most accurate information is available on our website. If any issue will affect your order we will inform you as soon your order is processed.
SIGN UP FOR OUR NEWSLETTER TO GET UPDATES ON THE LATEST PRODUCTS, OFFERS AND MORE
COPYRIGHT 2022 © RED STAG MATERIALS LIMITED, SC310643